This Privacy Policy describes how Theertha Ai Services and its affiliates (collectively "Theertha Ai Services, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website www.theerthaai.com (hereinafter referred to as 'Platform').
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the laws of India.
We collect your personal data when you use our Platform or services. This includes, but is not limited to: name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address. Sensitive data like bank account/card details or biometric information (facial features) may be collected with your consent in accordance with applicable laws.
Warning: If you receive any suspicious call or email seeking your PIN or passwords claiming to be from Theertha Ai Services, please do not provide them and report it to law enforcement immediately.
We use your personal data to provide the services you request, fulfill orders, enhance customer experience, resolve disputes, and troubleshoot problems. We also use this information to inform you about offers, updates, and to detect and protect against fraud or criminal activity. You may opt-out of marketing communications at any time.
We may share your data internally within our group entities and affiliates. We may also disclose data to third-party providers (logistics, payment gateways, etc.) to facilitate our services. We may disclose information to government or law enforcement agencies if required by law or in good faith belief that such action is necessary to comply with legal processes or protect rights and safety.
We adopt reasonable security practices and procedures to protect your data from unauthorized access, loss, or misuse. However, transmission over the internet is not 100% secure, and users acknowledge the inherent risks of online data transmission. You are responsible for protecting your account login credentials.